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Last updated: October 22, 2026

RETURNS & REFUNDS POLICY

At Velour & Vain, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

1. RETURN ELIGIBILITY
To be eligible for a return, your item must meet the following conditions:
• Returns must be initiated within 14 days of receiving your package.
• Items must be unworn, unwashed, unused, and in the same condition that you received them.
• Items must have all original tags attached and remain in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

2. NON-RETURNABLE ITEMS
For hygienic and health safety reasons, certain types of items cannot be returned:
• Final sale / Clearance items
• Intimate apparel, bodysuits, and swimwear
• Gift cards

3. RETURN PROCESS
To start a return, please contact our support team at support@velouratelier.store with your order number and the reason for the return. 
• Once approved, we will provide you with the return shipping instructions and address.
• Items sent back to us without prior return approval will not be accepted.
• Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

4. REFUNDS
• Once we receive and inspect your returned item, we will send you an email notification confirming receipt.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (PayPal or Credit Card) within 5–10 business days.
• Please note that shipping fees are non-refundable.

5. DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, please contact us immediately within 48 hours at support@velouratelier.store with photo/video evidence so we can resolve the issue promptly.

CONTACT US
For any questions regarding our Refund & Return Policy, please reach out to us at:
Email: support@velouratelier.store
Website: https://velouratelier.store