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Last updated: October 22, 2026

SHIPPING POLICY

Thank you for shopping at Velour & Vain! This policy outlines our shipping procedures, delivery timeframes, and costs.

1. ORDER PROCESSING TIME
• All orders are processed and prepared within 2 to 5 business days (excluding weekends and major holidays) after receiving your order confirmation email.
• Once your order has shipped, you will receive a shipping confirmation email containing your tracking details.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES
We offer worldwide shipping to standard international destinations.

• Standard International Shipping: 7 – 12 business days.
• Express Shipping (if selected at checkout): 3 – 7 business days.

*Please note: Estimated delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to customs inspections, weather conditions, or local carrier logistics.

3. ORDER TRACKING
When your order ships, you will receive an email notification with a tracking number so you can track its journey. Please allow 24-48 hours for tracking information to update in the carrier system.

4. CUSTOMS, DUTIES, AND TAXES
Velour & Vain is not responsible for any customs clearance fees, import taxes, or duties applied to your package upon arrival in your country. All fees imposed during or after shipping are the responsibility of the customer.

5. INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is accurate before completing your purchase. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. If you notice an error in your address, please contact us immediately at support@velouratelier.store before your order is dispatched.

6. LOST OR STOLEN PACKAGES
If your tracking status shows that your order was delivered but you have not received it, please check with household members or neighbors first. If you still cannot locate it, contact the local courier service with your tracking number. Velour & Vain is not liable for stolen or misplaced packages marked as delivered by the carrier.

CONTACT US
For any questions regarding your shipment, please reach out to us:
Email: support@velouratelier.store
Website: https://velouratelier.store